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The Role of Analytics in Field Service Management FSM

Field Service Management or FSM has emerged as an important technology for organisations to implement and have a better connect with its customers.

Field Service Management helps in tracking the old data and past history of the company and compare it with the present data and performance of the company to check whether the organisation has taken the necessary steps to improve the way its provides services to its customers.

Any kind of process or method which involves tracking the data of a company also involves a great of analytical procedure to sift through the data and understand it well. A company engages in FSM to compare the past and present performance of a company in the area of customer services, so the role of analytics acquires further importance.

Figures are important

Any organisation that is involved in some sort of business is bound to deal with numbers or figures. If numbers are involved, then you must track them properly and the system should be well-equipped to draw a proper analysis between different figures.

If there is any mistake in analysing the numbers or some miscalculation occurs, it can cost the organisation heavily. One should run the cloud through several tests to make sure that it is well-equipped to understand and analyse numbers.

Normally, the systems are programmed to have a thorough understanding of figures but the standards for analysis differ from company to company. So, the system should be customised according to the needs and preferences of the organisation.

It should also be in sync with the way the human force or employees in the organisation have been trained to work. The system should be designed such that the human mind is easily able to decipher the data and numbers gathered by it, so that it could process and analyse it to make corrections in the functioning of the company and take necessary measures to make sure that the mistakes committed in the past are not repeated in the future.

Providing the right insight

Numbers and other kind of statistics is the best indicator of a company’s performance. The field managers need to observe the changes and trends in analytics very closely to get a better idea of the various shifts in the graph of an organisation.

This is something that must be done on a regular basis. An accurate analysis of company’s data is the only way to figure out whether it is progressing or digressing. The managers will get a know-how of the targets they manage to achieve and the ones they missed.

Information can be easily manipulated, and even when the system is in charge of collecting and processing the data, there is a possibility of inaccuracy and inefficiency. While the cloud based software will track the data, the field managers need to keep a closer look on the way the data and information is processed by the system.

Handling large amount of data

Under Field Service Management, all the data of an organisation remains under one umbrella or cloud in this case. While that makes it easy for field managers access everything at one place, keeping large amount of data has its own set of challenges too.

Though the data is being stored at one place, it must be segregated or divided properly, so that when a field manager is looking for a specific piece of data, he manages to track it without any hassle.

The storage system should be efficient enough to understand the needs and requirements of the manager and be able to process and deliver the information he is looking for.

The fact that large amount of data is stored at one place should bring convenience and efficiency for the organisation and not create more hassles.

Field Service Management might be a fairly new technology but it its implementation is extremely important to make organisations more efficient by lessening the burden of work, which can be fulfilled by machines, on field managers.

Analytics play an important part in this technology as they lay out figures and data, for the basis for drawing a comparison between the performance of a company and its ability to serve its customers in the past and in the present.