In an advanced intelligence and with the rise of the global technological world, the role of desktop support technician is inevitable. A desktop support technician is a professional who is called when an error occurs on a desktop computer in your organization or at a specific location.
They help solve the problem so that businesses get the functionality of the system in line with their business goals. They are primarily responsible for installing, maintaining, and troubleshooting the required on-premise software and hardware, and for remote customers or colleagues.
The Desktop Support Technician is considered one of the foundations of the IT organization. They are also responsible for the creation, installation, and maintenance of end-user workstation (laptop/desktop) devices and peripherals, including IP phones. Maintenance activities include removing and replacing IT equipment. Work together with the technical support of the computer manufacturer and related services according to the organizational procedures. The technician is involved in the configuration of software and hardware on various operating systems such as Windows, Unix, Linux, and many others.
What Desktop Support Technician Do :
If you are a person who also values computer and technology, consider the work of a desktop service technician. It’s the best of both worlds. You can work with the technology you love and help others understand it. Another important aspect of the role is the need for support techniques in all sectors, including education, health, private enterprise and government agencies. Where there are computers and people, there is a possibility that they do not work well together.
Job roles as a desktop support technician might look something like this:
Solve problem areas –
If a program continues to crash or a network is broken, it is your responsibility to see what continues to fail. You need a thorough understanding of operating systems, databases, and computer forensics to determine the cause of the problem and to find the best way to repair or update the problem.
Install and update the software –
If you hire new people in your company, you may be asked to install security networks, business products, cloud infrastructures and office suites. You need to know how it works on all devices, desktop computers and mobile devices. Knowledge of the LAN (Local Area Network) administration is useful here. Expect personal help desk support, phone support or live chat support.
Perform system checks –
They not only respond to help desk calls and ticket requests. It is possible that you and the rest of the IT staff need to consider how to test the company’s computer and security printers, mobile communications, desktop applications, driver errors, malware and virus scans. You may be asked to write internal policies and procedures.
Third-party vendors –
Customers and employees are not the only people you interact with as a desktop support technician. They also work with third-party suppliers. When it is necessary to order new hardware and software, it is important to be prepared. Find out who offers the best products at the best prices. Make sure the products meet the latest certifications and standards. And confirm that they are trusted members of the business community. Privacy and security are important areas to keep in mind as more activities are performed remotely.
A good desktop support engineer keeps up to date on the latest network and system trends. You can work independently and as part of a team in a large company or small organization. And they must be friendly and able to build working relationships with customers, employees and supervisors. The mission’s professional learning centers teach you the technology and interpersonal skills needed to succeed. In just 15 months, he is preparing our AAS (Network Administration Degree) program for IT access
Certification as a desktop service technician
Neutral sellers or certification providers usually offer certification programs. The certification confirms the knowledge and best practices that desktop service technicians need. An organization might need its desktop support engineer to run certificates for products and services that companies use.
In addition to undergraduate computer science, which is constantly changing in the face of the ever-changing world, the following certificates are the best that desktop support technicians have as a fundamental driver of their careers:
- CompTIA A + / Network +, Microsoft & Cisco Certifications.
- MCDST (Microsoft Certified Desktop Support Technician)
- MCSE (Microsoft Certified Solutions Expert)
- MCP (Microsoft Certified Professional)
- HDI certifications from desktop service engineers
Salary of the desktop service technician
According to PayScale, the average salary for desktop support engineers in the US ranges from $ 30,914 to $ 60,992 per year. The salary of the desktop service technician can vary widely depending on experience, location, and other factors. Working part-time can be an excellent incentive and motivation option for a career. Field Engineer is the worldwide premium marketplace for a freelance desktop support technician looking for work.